1. 1.     Are both your network strength and speed sufficient?

Problems can arise where the network signal is poor or the router is not sufficiently powerful. To check the connection strength and speed by selecting status of the connected network in the Windows taskbar or using “Network Utility” on Mac. The wireless strength should be ‘Good’ or better and the wireless speed should be approximately ’54 Mbps’ or higher but normally there will be a correlation between the two.

  1. 2.     Is there software running on your computer using a lot of network bandwidth? 

Yes -> A lot of downloading or uploading on the host computer could potentially cause issues on TouchIT Notes. This could include Operating System or SOFTWARE UPDATES, multimedia downloads or other remote desktop applications. If you notice you have one or more of these running try pausing them, if it improves the performance then you will know this is the cause.

No -> Continue to 3.

  1. 3.     Is there software running on your computer using a lot of system resources?

TouchIT Notes is designed to use minimal system resources when open but on computers with a limited specification you could notice poor performance. INSTALLING SOFTWARE, playing high-definition video or running a virus scan are all activities that could slow the system. To check if this is an issue on your machine open ‘Task Manager’ on a Windows machine or ‘Activity Monitor’ on a Mac and see if there are processes running with higher percentage CPU usages than TouchIT Notes and stop any that are unnecessary.

If you find your issues are not resolved use the contact section of the website for further assistance.