Your first point of call should be the manual to make sure that you have setup the unit correctly. Then, open an online support ticket as this will be the fastest way of getting a response. Alternatively, you can call us on +1 248 764 1084. Once we have diagnosed the problem, if we are unable to resolve it online or over the phone, we will discuss with you the best options of repairing your unit. Whether this repairing the unit on site (USA, Canada, Australia) or sending the unit to a repair center or replacing the unit will depend on the exact problem.
How do you support your products and what happens if the LED becomes defective and is still under the warranty
About the Author: Andi
Hi there! I'm Andi, the CEO of TouchIT Technologies, where we've been sparking creativity and learning in young minds through interactive tech for over 15 years. My passion lies in designing software and hardware that inspires thousands of students worldwide to explore, discover, and express themselves digitally. With decades of experience in the interactive technology market, I'm here to share my insights, tips, and stories about bridging the gap between fun and learning through tech. Buckle up for a journey into the world of edtech, sprinkled with practical advice and a dash of geeky enthusiasm!