1. 1.     Is the host SOFTWARE INSTALLED and running on your machine?

 

No -> Get the host software from the website in the downloads section. Install this on the computer you want to stream from in order to host participants’ connections.

 

Yes -> Continue to 2.

 

  1. 2.     Are both the computer and the devices you are trying to connect on the same wireless network?

 

No -> Correcting this should solve the issue. Auto-discovery relies on the computer and devices being connected to the same network to function correctly. Even if there is no Internet connection on the network the devices should be able to see the host without issue.

 

Yes -> Continue to 3.

 

  1. 3.     Is there a firewall currently installed on the computer you are attempting to host TouchIT Notes on?

 

Yes -> Try disabling the firewall software installed on the computer that could be blocking connection attempts to TouchIT Notes. The majority of Internet software packages will include a firewall, so software like NORTON/Symantec, McAfee, Kaspersky, ZoneAlarm or others installed on your computer may block TouchIT Notes. Most Internet security applications will have a means of temporarily disabling within the settings or taskbar menu. If you are unsure try searching for “disabling my firewall” on your favourite search engine for advice.

If you are attempting to use TouchIT Notes through a company network it is likely that a more strict security policy will be in place. TouchIT Notes requires the following firewall ports open to function: UDP 20101, UDP 20100, TCP 8554 and TCP 49042 (TCP 9000 also required for beta version app) which may be blocked initially. If you feel this could be the issue, contact your company’s network administrator.

 

If you find your issues are not resolved use the contact section of the website for further assistance.